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Cancellations and Refunds

Cancellation Policy:

Cendol reserves the right to hold or cancel any order with prior notice when deemed necessary.
Cendol will proceed with cancellation should circumstances below occur:

  • The item is not / no longer available
  • Pricing disputes arise
  • Product illustration differs from actual product
  • Payment failed or not received
  • Payment information could not be verified
  • The order cannot be shipped to the address provided or where the shipping address could not be verified
  • Violation of Cendol's Terms and Conditions
  • Cancellation initiated by the Customer
  • Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days.

Return / Exchange Policy

What is the return policy? Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.

Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to certain issues

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

Will I get a refund in case of returning the item? Excluding payment via Cendol Credit, you will be eligible for a full refund if the item has been inspected and verified that the item was in perfect condition as described above.

Can I return a damaged or defective product after 7 calendar days upon receipt? If the item is covered by Replacement Warranty, you may bring the item to any Cendol outlet to verify and process the return warranty accordingly.

How do I return an item? You may email us at returns@cendol.com.my

Refunds

Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and may be required to enter additional information.

For purchases that are made using Cendol Credits, we will not be able to provide you with a refund, or to re-credit your account with the amount spent. Any purchases made with Cendol Credit is deemed final after completing the full checkout process. Only exchanges due to faulty products by manufacturers will be served.

When will I receive my refund? Depending on the mode of payment you’ve selected upon transaction, you will be offered mode of refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks. Please contact us for specific details.