Cancellation
Policy:
Cendol
reserves the right to hold or cancel any order with prior notice when deemed
necessary.
Cendol will proceed with cancellation should circumstances below occur:
- The item is not / no longer
available
- Pricing disputes arise
- Product illustration differs
from actual product
- Payment failed or not
received
- Payment information could
not be verified
- The order cannot be shipped
to the address provided or where the shipping address could not be
verified
- Violation of Cendol's Terms
and Conditions
- Cancellation initiated by
the Customer
- Any other unforeseen
circumstances that lead to cancellation
Upon cancellation, refund will be processed accordingly and might take up to 14 working days.
Return /
Exchange Policy
What is
the return policy? Most
orders are returnable within 7 calendar days upon receipt if they are
incorrect, damaged or defective.
- Incorrect: The item is not
the item you ordered. The model or colour is different from what is
indicated on the order summary, or there are missing items or parts inside
the packaging.
- Damaged: The item is found
to be damaged upon receipt.
- Defective: The product is
not functioning as described by the manufacturer.
Certain
items are not eligible to be returned or refunded, such as fridge and washing
machine due to certain issues
Returned
items must meet the following requirements:
- The item must be shipped
back to us within 7 calendar days upon receipt (as proved by the postal or
courier receipt)
- Item must be in new condition
and returned in its original packaging along with all accessories
(including manuals, warranty cards, certificate of authenticity) and free
gifts received with it. All packaging must be unused, unmarked and not
defaced in any manner.
- Item must be unused or
hasn’t been installed.
- All securely sealed items
must not be opened, especially electronic items (unless our service centre
can ascertain that they were found defective at the time of opening).
Will I
get a refund in case of returning the item? Excluding payment via Cendol Credit, you will be
eligible for a full refund if the item has been inspected and verified that the
item was in perfect condition as described above.
Can I
return a damaged or defective product after 7 calendar days upon receipt? If the item is covered by
Replacement Warranty, you may bring the item to any Cendol outlet to verify and
process the return warranty accordingly.
How do I
return an item? You may
email us at returns@cendol.com.my
Refunds
Depending
on the mode of payment you’ve selected upon transaction, you will be offered
the mode of refund based on your payment mode and may be required to enter
additional information.
For
purchases that are made using Cendol Credits, we will not be able to provide
you with a refund, or to re-credit your account with the amount spent. Any
purchases made with Cendol Credit is deemed final after completing the full
checkout process. Only exchanges due to faulty products by manufacturers will
be served.
When will
I receive my refund? Depending
on the mode of payment you’ve selected upon transaction, you will be offered
mode of refund based on your payment mode, which will take between 1 to 15
working days depending on our partnering banks. Please contact us for specific details.