1.1.
Welcome to the Cendol platform run by Ashita Technology Sdn Bhd, Powered by
Wisepay Sdn Bhd and its affiliates and affiliates (individually and
collectively, "Cendol", "we", "us" or
"our"). Cendol takes its responsibilities under applicable privacy laws
and regulations ("Privacy Laws") seriously and is committed to
respecting the privacy rights and concerns of all Users of our Cendol website
(the "Site") (we refer to the Site and the services we provide as
described in our Site collectively as the "Services"). We recognize
the importance of the personal data you have entrusted to us and believe
that it is our responsibility to properly manage, protect and process your
personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed
to assist you in understanding how we collect, use, disclose and/or process the
personal data you have provided to us and/or we possess about you, whether now
or in the future, as well as to assist you in making an informed decision
before providing us with any of your personal data. Please read this Privacy
Policy carefully. If you have any questions regarding this information or our
privacy practices, please contact us via the Contact Page, and leave a message.
1.2.
In the course of providing you with our Services or access to the Platform (as
defined in the Terms of Use), we will be collecting data, including your
personal data.
1.3. This Privacy Policy exists to keep you in
the know about how use, process and handle the data we collect and receive
during the course of providing the Services or access to the Platform to you,
our customer. We will only collect, use and disclose your personal data in
accordance with this Privacy Policy.
1.4. It is important that you read this Privacy
Policy together with any other applicable notices we may provide on specific
occasions when we are collecting or processing personal data about you, so that
you are fully aware of how and why we are using your personal data.
1.5. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE
TO CENDOL’s PRIVACY POLICY” OR SIMILAR STATEMENTS AVAILABLE AT THE CENDOL
REGISTRATION PAGE, YOU ACKNOWLEDGE THAT YOU HAVE BEEN NOTIFIED OF AND
UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED TO THE
COLLECTION AND PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE
TERMS HEREIN.
1.6. We may update this Privacy Policy from time
to time. Any changes we make to this Privacy Policy in the future will be
posted on this page and, where appropriate, notified to you by email, whereupon
your continued use of our Services, access to the Platform or use of the
Services, including placing Orders on the Platform, shall constitute your
acknowledgment and acceptance of the changes we make to this Privacy Policy, as
notified to you by email. Please check back frequently to see any updates or
changes to this Privacy Policy.
1.7. This Privacy Policy applies in conjunction
with other notices, contractual clauses and consent clauses that apply in
relation to the collection, use and disclosure of your personal data by us, and
is not intended to override them unless we state expressly otherwise.
1.8. You can visit the Platform and browse without
having to provide personal details. However, you will be required to sign up
for an account if you wish to use the Services.
2. WHEN WILL CENDOL COLLECT PERSONAL
DATA?
2.1
We will/may collect personal data about you:
(a) when you register and/or use our
Services or Site, or open an account with us;
(b) when you submit any form, including,
but not limited to, application forms or other forms relating to any of our
products and services, whether online or by way of a physical form;
(c) when you enter into any agreement or
provide other documentation or information in respect of your interactions with
us, or when you use our products and services;
(d) when you interact with us, such as via
telephone calls (which may be recorded), letters, fax, face-to-face meetings,
social media platforms and emails;
(e) when you use our electronic services,
or interact with us via our application or use services on our website. This
includes, without limitation, through cookies which we may deploy when you
interact with our application or website;
(f) when you carry out transactions
through our Services;
(g) when you provide us with feedback or
complaints;
(h) when you register for a contest; or
(i) when you submit your personal data to
us for any reason.
The
above does not purport to be exhaustive and sets out some common instances of
when personal data about you may be collected.
2.2
When you visit, use or interact with our mobile application or the Site, we may
collect certain information by automated or passive means using a variety of
technologies, which technologies may be downloaded to your device and may set
or modify settings on your device. The information we collect may include,
without limitation, your Internet Protocol (IP) address, computer/mobile device
operating system and browser type, type of mobile device, the characteristics
of the mobile device, the unique device identifier (UDID) or mobile equipment
identifier (MEID) for your mobile device, the address of a referring web site
(if any), and the pages you visit on our website and mobile applications and
the times of visit. We may collect, use disclose and/or process this
information only for the Purposes (defined below).
2.3
Our mobile applications may collect precise information about the location of
your mobile device using technologies such as GPS, Wi-Fi, etc.. We collect,
use, disclose and/or process this information for one or more Purposes
including, without limitation, location-based services that you request or to
deliver relevant content to you based on your location or to allow you to share
your location to other Users as part of the services under our mobile
applications. For most mobile devices, you are able to withdraw your permission
for us to acquire this information on your location through your device
settings. If you have questions about how to disable your mobile device's
location services, please contact your mobile device service provider or the
device manufacturer.
3.
WHAT PERSONAL DATA WILL CENDOL COLLECT?
3.1
The personal data that Cendol may collect includes but is not limited to:
•
name;
•
email address;
•
date of birth;
•
billing address;
•
bank account and payment information;
•
EPF records;
•
telephone number;
•
gender;
•
any other information about the User when the User signs up to use our Services
or website, and when the User uses the Services or website, as well as
information related to how the User uses our Services or website; and
•
aggregate data on content the User engages with.
3.2
If you do not want us to collect the aforementioned information/personal data,
you may opt out at any time by notifying our Data Protection Officer in writing
about it. Further information on opting out can be found in the section below
entitled "How can you opt-out, remove, request access to or modify
information you have provided to us?" . Note, however, that opting out of
us collecting your personal data or withdrawing your consent for us to collect,
use or process your personal data may affect your use of the Services. For
example, opting out of the collection of location information will cause its
location-based features to be disabled.
4.
SETTING UP AN ACCOUNT
In
order to use certain functionalities of the Services, you will have to create a
user account which requires you to submit certain personal data. When you
register and create an account, we require you to provide us with your name and
email address as well as a user name that you select. We also ask for certain
information about yourself such as your telephone number, email address,
shipping address, photo identification, bank account details, age, date of
birth, gender and interests. Upon activating an account, you will select a user
name and password. Your user name and password will be used so you can securely
access and maintain your account.
5.
VIEWING WEB PAGES
As
with most websites, your computer sends information which may include personal
data about you that gets logged by a web server when you browse our Site. This
typically includes without limitation your computer's IP address, operating
system, browser name/version, the referring web page, requested page,
date/time, and sometimes a "cookie" (which can be disabled using your
browser preferences) to help the site remember your last visit. If you are
logged in, this information is associated with your personal account. The
information is also included in anonymous statistics to allow us to understand
how visitors use our site.
6.
COOKIES
6.1
We may from time to time implement "cookies" or other features to
allow us or third parties to collect or share information that will help us
improve our Site and the Services we offer, or help us offer new services and
features. “Cookies” are identifiers we transfer to your computer or mobile
device that allow us to recognize your computer or device and tell us how and
when the Services or website are used or visited, by how many people and to track
movements within our website. We may link cookie information to personal data.
Cookies also link to information regarding what items you have selected for
purchase and pages you have viewed. This information is used to keep track of
your shopping cart, for example. Cookies are also used to deliver content
specific to your interest and to monitor website usage.
6.2
You may refuse the use of cookies by selecting the appropriate settings on your
browser. However, please note that if you do this you may not be able to use
the full functionality of our Site or the Services.
7.
VIEWING AND DOWNLOADING CONTENT AND ADVERTISING
As
with browsing web pages, when you watch content and advertising and access
other software on our Site or through the Services, most of the same
information is sent to us (including, without limitation, IP Address, operating
system, etc.); but, instead of page views, your computer sends us information
on the content, advertisement viewed and/or software installed by the Services and
the website and time.
8.
COMMUNITY & SUPPORT
8.1
We provide customer service support through email, SMS and feedback forms. In
order to provide customer support, we will ask for your email address and
mobile phone number. We only use information received from customer support
requests, including, without limitation, email addresses, for customer support
services and we do not transfer to or share this information with any third
parties.
8.2
You can also post questions and answer other User questions in our community
forums. Our forum and messaging services allow you to participate in our
community; to do so, we maintain information, such as your user ID, contact
list and status messages. In addition, these and similar services in the future
may require us to maintain your user ID and password.
9.
SURVEYS
From
time-to-time, we may request information from Users via surveys. Participation
in these surveys is completely voluntary and you therefore have a choice
whether or not to disclose your information to us. Information requested may
include, without limitation, contact information (such as your email address),
and demographic information (such as interests or age level). Survey
information will be used for the purposes of monitoring or improving the use
and satisfaction of the Services and will not be transferred to third parties,
other than our contractors who help us to administer or act upon the survey.
10.
HOW DO WE USE THE INFORMATION YOU PROVIDE US?
10.1
We may collect, use, disclose and/or process your personal data for one or more
of the following purposes:
(a)
to consider and/or process your application/transaction with us or your
transactions or communications with third parties via the Services;
(b)
to manage, operate, provide and/or administer your use of and/or access to our
Services and our website, as well as your relationship and user account with
us;
(c)
to manage, operate, administer and provide you with as well as to facilitate
the provision of our Services, including, without limitation, remembering your
preferences;
(d)
to tailor your experience through the Services by displaying content according
to your interests and preferences, providing a faster method for you to access
your account and submit information to us and allowing us to contact you, if
necessary;
(e)
to respond to, process, deal with or complete a transaction and/or to fulfil
your requests for certain products and services and notify you of service
issues and unusual account actions;
(f)
to enforce our Terms of Service or any applicable end user license agreements;
(g)
to protect personal safety and the rights, property or safety of others;
(h)
for identification and/or verification;
(i)
to maintain and administer any software updates and/or other updates and
support that may be required from time to time to ensure the smooth running of
our Services;
(j)
to deal with or facilitate customer service, carry out your instructions, deal
with or respond to any enquiries given by (or purported to be given by) you or
on your behalf;
(k)
to contact you or communicate with you via voice call, text message and/or fax
message, email and/or postal mail or otherwise for the purposes of
administering and/or managing your relationship with us or your use of our
Services, such as but not limited to communicating administrative information
to you relating to our Services. You acknowledge and agree that such
communication by us could be by way of the mailing of correspondence, documents
or notices to you, which could involve disclosure of certain personal data
about you to bring about delivery of the same as well as on the external cover
of envelopes/mail packages;
(l)
to allow other users to interact or connect with you on the Platform, including
to inform you when another User has sent you a private message or posted a
comment for you on the Site;
(m)
to conduct research, analysis and development activities (including, but not
limited to, data analytics, surveys, product and service development and/or
profiling), to analyse how you use our Services, to improve our Services or
products and/or to enhance your customer experience;
(n)
to allow for audits and surveys to, among other things, validate the size and
composition of our target audience, and understand their experience with Cendol’s
Services;
(o)
where you give us your prior consent, for marketing and in this regard, to send
you by various modes of communication such as postal mail, email,
location-based services or otherwise, marketing and promotional information and
materials relating to products and/or services (including, without limitation,
products and/or services of third parties whom Cendol may collaborate or tie up
with) that Cendol (and/or its affiliates or related corporations) may be
selling, marketing or promoting, whether such products or services exist now or
are created in the future. If you are in Singapore, In the case of the sending
of marketing or promotional information to you by voice call, SMS/MMS or fax to
your Singapore facsimile number, we will not do so unless we have complied with
the requirements of Singapore’s Privacy Laws in relation to use of such latter
modes of communication in sending you marketing information or you have
expressly consented to the same;
(p)
to respond to legal processes or to comply with or as required by any
applicable law, governmental or regulatory requirements of any relevant
jurisdiction, including, without limitation, meeting the requirements to make
disclosure under the requirements of any law binding on Cendol or on its
related corporations or affiliates;
(q)
to produce statistics and research for internal and statutory reporting and/or
record-keeping requirements;
(r)
to carry out due diligence or other screening activities (including, without
limitation, background checks) in accordance with legal or regulatory
obligations or our risk management procedures that may be required by law or
that may have been put in place by us;
(s)
to audit our Services or Cendol's business;
(t)
to prevent or investigate any actual or suspected violations of our Terms of
Service, fraud, unlawful activity, omission or misconduct, whether relating to
your use of our Services or any other matter arising from your relationship
with us.
(u) to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
(v) to conduct credit/trade checks for purpose of providing facilities or personalised services;
(w)
to deal with and/or facilitate a business asset transaction or a potential
business asset transaction, where such transaction involves Cendol as a
participant or involves only a related corporation or affiliate of Cendol as a
participant or involves Cendol and/or any one or more of Cendol's related
corporations or affiliates as participant(s), and there may be other third
party organisations who are participants in such transaction. A “business asset
transaction” refers to the purchase, sale, lease, merger, amalgamation or any
other acquisition, disposal or financing of an organisation or a portion of an
organisation or of any of the business or assets of an organisation; and/or
(x)
any other purposes which we notify you of at the time of obtaining your
consent.
(collectively,
the “Purposes”).
10.2 You acknowledge, consent and agree that Cendol may access,
preserve and disclose your Account information and Content if required to do so
by law or pursuant to an order of a court or by any governmental, credit reporting agency or regulatory
authority having jurisdiction over Cendol or in a good faith belief that such
access preservation or disclosure is reasonably necessary to: (a) comply with
legal process; (b) comply with a request from any governmental or regulatory
authority having jurisdiction over Cendol; (c) enforce the Cendol Terms of
Service or this Privacy Policy; (d) respond to any threatened or actual claims
asserted against Cendol or other claim that any Content violates the rights of
third parties; (e) respond to your requests for customer service; or (f)
protect the rights, property or personal safety of Cendol, its users and/or the
public.
10.3
As the purposes for which we will/may collect, use, disclose or process your
personal data depend on the circumstances at hand, such purpose may not appear
above. However, we will notify you of such other purpose at the time of
obtaining your consent, unless processing of the applicable data without your
consent is permitted by the Privacy Laws.
11.
SHARING OF INFORMATION FROM THE SERVICES
Our
Services enable Users to share personal information with each other, in almost
all occasions without Cendol’s involvement, to complete transactions. In a
typical transaction, Users may have access to each other’s name, user ID, email
address and other contact and postage information. Our Terms of Service require
that Users in possession of another User’s personal data (the “Receiving
Party”) must (i) comply with all applicable Privacy Laws; (ii) allow the other
User (the “Disclosing Party”) to remove him/herself from the Receiving Party’s
database; and (iii) allow the Disclosing Party to review what information have
been collected about them by the Receiving Party.
12.
HOW DOES CENDOL PROTECT AND RETAIN CUSTOMER INFORMATION?
12.1
We implement a variety of security measures and strive to ensure the security
of your personal data on our systems. User personal data is contained behind
secured networks and is only accessible by a limited number of employees who
have special access rights to such systems. However, there can inevitably be no
guarantee of absolute security.
12.2
We will retain personal data in accordance with the Privacy Laws and/or other applicable
laws. That is, we will destroy or anonymize your personal data as soon as it is
reasonable to assume that (i) the purpose for which that personal data was
collected is no longer being served by the retention of such personal data; and
(ii) retention is no longer necessary for any legal or business purposes. If
you cease using the Site, or your permission to use the Site and/or the
Services is terminated or withdrawn, we may continue storing, using and/or
disclosing your personal data in accordance with this Privacy Policy and our
obligations under the Privacy Laws. Subject to applicable law, we may securely
dispose of your personal data without prior notice to you.
13.
DOES CENDOL DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE
PARTIES?
13.1
In conducting our business, we will/may need to disclose your personal data to
our third party service providers, agents and/or our affiliates or related
corporations, and/or other third parties, whether sited in Singapore or outside
of Singapore, for one or more of the above-stated Purposes. Such third party
service providers, agents and/or affiliates or related corporations and/or
other third parties would be processing your personal data either on our behalf
or otherwise, for one or more of the above-stated Purposes. Such third parties
include, without limitation:
(a)
our subsidiaries, affiliates and related corporations;
(b)
other users of our Platform for one or more of the above-stated Purposes;
(c)
contractors, agents, service providers and other third parties we use to
support our business. These include but are not limited to those which provide
administrative or other services to us such as mailing houses,
telecommunication companies, information technology companies and data centres;
(d)
a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some or
all of Cendol’s assets, whether as a going concern or as part of bankruptcy,
liquidation or similar proceeding, in which personal data held by Cendol about
our Service Users is among the assets transferred; or to a counterparty in a
business asset transaction that Cendol or any of its affiliates or related
corporations is involved in; and
(e)
third parties to whom disclosure by us is for one or more of the Purposes and
such third parties would in turn be collecting and processing your personal
data for one or more of the Purposes
13.2
This may require, among other things, share statistical and demographic
information about our Users and their use of the Services with suppliers of
advertisements and programming.
13.3
For the avoidance of doubt, in the event that Privacy Laws or other applicable
laws permit an organisation such as us to collect, use or disclose your
personal data without your consent, such permission granted by the laws shall
continue to apply.
13.4
Third parties may unlawfully intercept or access personal data transmitted to
or contained on the site, technologies may malfunction or not work as
anticipated, or someone might access, abuse or misuse information through no
fault of ours. We will nevertheless deploy reasonable security arrangements to
protect your personal data as required by the Privacy Laws; however there can
inevitably be no guarantee of absolute security such as but not limited to when
unauthorised disclosure arises from malicious and sophisticated hacking by
malcontents through no fault of ours.
14.
INFORMATION ON CHILDREN
The
Services are not intended for children under the age of 13. We do not knowingly
collect or maintain any personal data or non-personally-identifiable
information from anyone under the age of 13 nor is any part of our Site or
other Services directed to children under the age of 13. As a parent or legal
guardian, please do not allow such children under your care to submit personal
data to Cendol. In the event that personal data of a child under the age of 13
in your care is disclosed to Cendol, you hereby consent to the processing of
the child's personal data and accept and agree to be bound by this Policy on
behalf of such child. We will close any accounts used exclusively by such
children and will remove and/or delete any personal data we believe was
submitted without any parental consent by any child under the age of 13.
15.
INFORMATION COLLECTED BY THIRD PARTIES
15.1
Our Site uses Google Analytics, a web analytics service provided by Google,
Inc. ("Google"). Google Analytics uses cookies, which are text files
placed on your computer, to help the website analyse how Users use the Site.
The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website activity
and Internet usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
any other data held by Google.
15.2
We, and third parties, may from time to time make software applications
downloads available for your use on or through the Services. These applications
may separately access, and allow a third party to view, your identifiable
information, such as your name, your user ID, your computer's IP Address or
other information such as any cookies that you may previously have installed or
that were installed for you by a third party software application or website.
Additionally, these applications may ask you to provide additional information
directly to third parties. Third party products or services provided through
these applications are not owned or controlled by Cendol. You are encouraged to
read the terms and other policies published by such third parties on their
websites or otherwise.
16.
DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES
16.1
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT
YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security
measures to maintain the safety of your personal data that is in our possession
or under our control. Your personal data is contained behind secured networks
and is only accessible by a limited number of persons who have special access
rights to such systems, and are required to keep the personal data
confidential. When you place orders or access your personal data, we offer the
use of a secure server. All personal data or sensitive information you supply
is encrypted into our databases to be only accessed as stated above.
16.2
In an attempt to provide you with increased value, we may choose various third
party websites to link to, and frame within, the Site. We may also participate
in co-branding and other relationships to offer e-commerce and other services
and features to our visitors. These linked sites have separate and independent
privacy policies as well as security arrangements. Even if the third party is
affiliated with us, we have no control over these linked sites, each of which
has separate privacy and data collection practices independent of us. Data
collected by our co-brand partners or third party web sites (even if offered on
or through our Site) may not be received by us.
16.3
We therefore have no responsibility or liability for the content, security
arrangements (or lack thereof) and activities of these linked sites. These
linked sites are only for your convenience and you therefore access them at
your own risk. Nonetheless, we seek to protect the integrity of our Site and
the links placed upon each of them and therefore welcome any feedback about
these linked sites (including, without limitation, if a specific link does not
work).
17.
WILL CENDOL TRANSFER YOUR INFORMATION OVERSEAS?
Your
personal data and/or information may be transferred to, stored or processed
outside of your country. In most cases, your personal data will be processed in
Singapore, where our servers are located and our central database is operated. Cendol
will only transfer your information overseas in accordance with Privacy Laws.
18.
HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE
PROVIDED TO US?
18.1 Withdrawing Consent
18.1.1
To modify your email subscriptions, please let us know by sending an email to
our Personal Data Protection Officer at the address listed below. Please note
that due to email production schedules, you may still receive emails that are
already in production.
18.1.2
You may withdraw your consent for the collection, use and/or disclosure of your
personal data in our possession or under our control by sending an email to our
Personal Data Protection Officer at the email address listed below in Section
19.2 and we will process such requests in accordance with this Privacy Policy
and our obligations under the Privacy Laws and other applicable laws.
18.1.3
Once we have your clear withdrawal instructions and verified your identity, we
will process your request for withdrawal of consent, and will thereafter not
collect, use and/or disclose your personal data in the manner stated in your
request. If we are unable to verify your identity or understand your
instructions, we will liaise with you to understand your request.
18.1.4
However, your withdrawal of consent could result in certain legal consequences
arising from such withdrawal. In this regard, depending on the extent of your
withdrawal of consent for us to process your personal data, it may mean that we
will not be able to continue providing the Services to you, we may need to
terminate your existing relationship and/or the contract you have with us,
etc., as the case may be, which we will inform you of.
18.2 Requesting Access and/or Correction
of Personal Data
18.2.1
If you have an account with us, you may personally access and/or correct your
personal data currently in our possession or control through the Account
Settings page on the Site. If you do not have an account with us, you may
request to access and/or correct your personal data currently in our possession
or control by submitting a written request to us. We will need enough
information from you in order to ascertain your identity as well as the nature
of your request so as to be able to deal with your request. Hence, please
submit your written request by sending an email to our Personal Data Protection
Officer at the email address listed below in Section 19.2.
18.2.2
For a request to access personal data, once we have sufficient information from
you to deal with the request, we will seek to provide you with the relevant
personal data within 30 days (or, if you are resident in Malaysia, 21 days).
Where we are unable to respond to you within the said 30 days (or, if you are
resident in Malaysia, 21 days), we will notify you of the soonest possible time
within which we can provide you with the information requested. Note that
Privacy Laws may exempt certain types of personal data from being subject to
your access request.
18.2.3
For a request to correct personal data, once we have sufficient information
from you to deal with the request, we will:
(a) correct your personal data within 30
days (or, if you are resident in Malaysia, 21 days). Where we are unable to do
so within the said period, we will notify you of the soonest practicable time
within which we can make the correction. Note that Privacy Laws may exempt
certain types of personal data from being subject to your correction request as
well as provides for situation(s) when correction need not be made by us
despite your request; and
(b) we will send the corrected personal
data to every other organisation to which the personal data was disclosed by us
within a year before the date the correction was made, unless that other
organisation does not need the corrected personal data for any legal or
business purpose.
18.2.4
Notwithstanding sub-paragraph (b) immediately above, we may, if you so request,
send the corrected personal data only to specific organisations to which the
personal data was disclosed by us within a year before the date the correction
was made.
18.2.5
We will/may also be charging you a reasonable fee for the handling and
processing of your requests to access your personal data. If we so choose to
charge, we will provide you with a written estimate of the fee we will be
charging. Please note that we are not required to respond to or deal with your
access request unless you have agreed to pay the fee.
18.2.6
We reserve the right to refuse to correct your personal data in accordance with
the provisions as set out in Privacy Laws, where they require and/or entitle an
organisation to refuse to correct personal data in stated circumstances.
19.
QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
19.1
If you have any questions or concerns about our privacy practices or your
dealings with the Services, please do not hesitate to contact: help@cendol.com.my
19.2
If you have any complaint or grievance regarding how we are handling your
personal data or about how we are complying with Privacy Laws, we welcome you
to contact us with your complaint or grievance.
19.3
Where it is an email or a letter through which you are submitting a complaint,
your indication at the subject header that it is a Privacy Law complaint would
assist us in attending to your complaint speedily by passing it on to the
relevant staff in our organisation to handle. For example, you could insert the
subject header as “Privacy Complaint”.
We
will certainly strive to deal with any complaint or grievance that you may have
fairly and as soon as possible.
20.
TERMS AND CONDITIONS
Please
also read the Terms of Service establishing the use, disclaimers, and
limitations of liability governing the use of the Site and the Services and
other related policies.
Last updated: 10 June 2020